FAQ

What does Merchluma sell?

Merchluma sells bathroom essentials and decor products, including shower curtains, shower curtain rods, shower curtain hooks, bath mats, bathroom rugs, and practical bathroom accessories.

Where is Merchluma located?

Our business address is:

195 F St, Cayucos, CA 93430, USA

For customer support, please contact us at support@merchluma.com.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing may take longer during holidays, high-volume periods, or carrier delays.

How long does shipping take?

For U.S. orders, standard shipping usually takes 5–8 business days after processing.

Expedited and express options may be available at checkout depending on your location and the item ordered.

Do you offer free shipping?

Yes. We offer free standard shipping on U.S. orders over $100.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to the email address used at checkout.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Do you ship internationally?

We may ship to selected international destinations. International shipping times and costs vary depending on country, customs processing, and carrier availability.

International customers are responsible for any customs duties, import taxes, or local fees required by their country.

Can I return my order?

Eligible items may be returned within 30 days of delivery.

Items must be unused, unwashed, uninstalled, and in original condition. Please review our Refund Policy before starting a return.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, contact us at support@merchluma.com within 30 days of delivery.

Please include your order number and clear photos of the item and packaging.

Can I cancel my order?

If you need to cancel your order, contact us as soon as possible at support@merchluma.com.

We cannot guarantee cancellation once an order has entered processing or shipment.

Are shower rods easy to install?

Installation depends on the product type, wall setup, rod shape, and mounting method. Please review the product description, dimensions, and installation notes before ordering.

Professional installation may be recommended for some products.